Tredwell Travel wins customer service award

Consultant who loves planning honeymoons scoops Guide for Brides honour

A travel consultant from Oxfordshire who specialises in honeymoons and weddings has scooped a prestigious industry award for the second year running.

Rachel Tredwell, a Not Just Travel consultant, won a Customer Service Award from Guides For Brides, which recognises the best wedding suppliers in the UK and overseas. Rachel was also a finalist at TTG’s Luxury Travel Awards, in the New Luxury Designer of the Year 2023 category.

After training to become a Not Just Travel consultant, Rachel set up her business Tredwell Travel and gained a reputation for creating dream holidays, particularly for those tying the knot and looking for a honeymoon to remember. Known for her magic touch, Rachel’s meticulous attention to detail has even earned her the nickname ‘the travel fairy godmother’.

Speaking about her awards success, Rachel said: “I love what I do, creating dream holidays is my passion and I’m thrilled to have this recognised by Guides for Brides. Travel is all about the experience, from the moment you leave the house to your safe return. I offer my clients a 360 degree service, so that each trip, whether it’s a wedding, honeymoon or bucket list holiday, is as special as it can be.”

Rachel’s dedication to planning memorable trips means that she’s now on course to sell £2 million worth of holidays this year, with over 65 per cent of her booking being honeymoons and weddings.

The fact that Rachel only decided to become a travel consultant in 2019 makes her phenomenal success all the more remarkable. Rachel left her job as a paediatric nurse and trained with The Travel Franchise to become a Not Just Travel Consultant in late 2019. Despite the pandemic meaning her clients and flights were grounded, Rachel managed to keep in touch with her clients and keep her business afloat.

“It was tough but I concentrated on building customers and a niche,” said Rachel, whose determination to provide the ultimate in customer service has seen her win many fans.

With the last year being one of the busiest periods for wedding in a long time, Rachel’s business is booming and thanks to her tenacity and care for her customers – her services are more in demand than ever:

“I’ve recently organised several special trips to some incredible destinations including the Maldives, Sri Lanka, Mauritius and Japan. For some couples planning a honeymoon can be a bit overwhelming, with so many different destinations on offer. I take the stress out of this and guide my clients through the process, getting to know them and ultimately creating a trip that really suits them as a couple. All my clients benefit from the added reassurance that I’m always there for them, just a message or phone call away to help with every last detail.”

And it’s not just the excellent customer service Rachel’s clients love, they also get an incredible deal too. Booking with Rachel at Tredwell Travel doesn’t cost her clients anything extra, Rachel can often offer them fantastic savings as she has access to a whole host of exclusive offers from Not Just Travel’s 40-plus key trade partners.

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